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Services

Arkade's voice AI platform turns every call into a business opportunity. Through voice fingerprinting, intelligent call routing, and data-enriched conversations, we help businesses increase conversions, reduce operational costs, and deliver exceptional customer experiences.

Inbound Qualification & Routing

Our AI platform pre-qualifies callers using voice fingerprinting and third-party data enrichment, then routes them to the optimal destination based on their profile, intent, and value potentialKey Capabilities:

  • 60% faster qualification process
  • 42% increase in successful transfers
  • 28% higher conversion rates for qualified calls
  • Real-time data enrichment for personalized conversations

Form Fill & Outbound Engagement

Our outbound system monitors form submissions and initiates perfectly-timed follow-up calls based on customizable triggers. Whether following up on recent inquiries or conducting ongoing engagement campaigns, our AI ensures every outreach is relevant and effective.

  • Follow-up within optimal response windows to maximize conversion
  • Custom trigger rules based on your business needs
  • Data-enhanced conversations** that reference previous interactions
  • Behavioral analytics to identify the best contact times

Cart Abandonment Recovery

Turn abandoned transactions into completed sales with personalized outreach. Our system provides agents with complete cart details, enables flexible discount offerings, and processes payments via secure text links.

  • Detailed product information** for personalized conversations
  • Flexible discount authorization capabilities
  • Secure payment processing via text message links
  • Voice verification of completed transactions

Out-of-Hours Coverage

Maintain 24/7 business continuity with our after-hours solution. We handle qualification, basic service, and scheduling when your team is unavailable, ensuring a seamless customer experience regardless of when customers reach out.

  • Full coverage during nights, weekends, and holidays
  • Smart scheduling for next-day callbacks
  • Basic service automation for common requests
  • Detailed conversation logs for smooth handoffs

Elevated Customer Service Solutions

Our AI-powered customer service platform transforms every interaction into an opportunity to build loyalty. We handle routine inquiries, provide agents with real-time insights, and ensure consistent service quality across all touchpoints.

  • Omnichannel support across voice, chat, email, and social
  • Intelligent case routing based on complexity and agent expertise
  • Contextual customer insights for personalized interactions
  • Automated resolution of common inquiries

Enterprise Solutions & Support

Enterprise Integration

Seamlessly connect with your existing systems and workflows. Our platform integrates with leading CRM, call center, and business intelligence tools.

Scalable Performance

Handle millions of interactions with confidence. Our cloud-native architecture scales automatically to meet your demands while maintaining optimal performance.

Dedicated Support

Get expert guidance every step of the way. From implementation to optimization, our team ensures you achieve maximum value from our platform.

Enterprise solutions
transforming customer
engagement at scale.

  • 30%
    labor cost reduction
  • 300%
    increase in conversions
  • 100%
    out of hours call handling
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